Member

As part of our commitment to customer service, we offer many of our services online so you can take care of things whenever you'd like. It's quick and easy to update your email address, so you can get messages from us quickly.

Access your information anytime

Once you've signed up for the secure member portal, you can access your policy information and more at any time.

What you can do on the secure portal:

View policy details
View claims
Update contact and bank information
Send a request
Get a duplicate ID card and policy pages
Download forms
Sign up for alerts and electronic correspondence

We're here to help!

Members:

Call an Aetna representative, Monday through Friday, 7 AM to 7 PM CT.

Need technical assistance with website secure portal sign up?

Get help or call a website technician at 1-800-587-5139, (TTY: 711) Monday through Friday, 8 AM to 5 PM CT.