Contact Us
We're here to help!
Customer Service
  • American Continental Insurance Company (all products)
  • Continental Life Insurance Company of Brentwood, Tennessee (all products)
  • Aetna Health and Life Insurance Company (Medicare Supplement)
  • Aetna Health Insurance Company (Medicare Supplement)
  • Accendo Insurance Company, Part of the CVS Health* Family of Companies and Aetna Affiliate (all products)
  • SilverScript Insurance Company, A CVS Health Company and Aetna Affiliate (Medicare Supplement Only*)
  • * If you have a SilverScript prescription drug plan (PDP) you can contact the administrative office for that type plan at 1-866-235-5660, (TTY: 711)

  • 1-800-264-4000, (TTY: 711)
  • Hours: Monday through Friday, 7 AM to 7 PM CT
  • Aetna Life Insurance Company (Medicare Supplement)
  • 1-888-624-6290, (TTY: 711)
  • Hours: Monday through Friday, 7 AM to 7 PM CT
  • Coventry Health and Life Insurance Company (Medicare Supplement)
  • 1-855-369-4835, (TTY: 711)
  • Hours: Monday through Friday, 7 AM to 7 PM CT
  • First Health Life and Health Insurance Company (Medicare Supplement)
  • 1-855-422-4359, (TTY: 711)
  • Hours: Monday through Friday, 8 AM to 5 PM CT
  • Genworth Life Insurance Company (Medicare Supplement)
  • Genworth Life and Annuity Insurance Company (Medicare Supplement)
  • 1-877-825-9337, (TTY: 711)
  • Hours: Monday through Friday, 7 AM to 7 PM CT
Website Technical Support
  • www.aetnaseniorproducts.com
  • For technical assistance (including registering your username and password)
  • 1-800-587-5139, (TTY: 711)
  • Hours: Monday through Friday, 8 AM to 5 PM CT
Claims
  • Medicare Supplement Claims
  • 1-800-587-5139, (TTY: 711)
  • Hours: Monday through Friday, 7 AM to 7 PM CT
Aetna Senior Supplemental Insurance
1021 Reams Fleming Boulevard
Franklin, TN 37064
Providers_icon Providers
If you’d like to mail your Medicare correspondence, please use this address:
Aetna Senior Supplemental Insurance
P.O. Box 14770
Lexington, KY 40512
Tech_asst
Need technical assistance with website secure portal sign up?
  • 1-800-587-5139, (TTY: 711)
  • Hours: Monday through Friday, 8 AM to 5 PM CT