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Customer Service
  • American Continental Insurance Company (all products)
  • Continental Life Insurance Company of Brentwood, Tennessee (all products)
  • Aetna Health and Life Insurance Company (Medicare Supplement)
  • Aetna Health Insurance Company (Medicare Supplement)
  • 1-800-264-4000
  • Hours: Monday through Friday, 7 AM to 7 PM CT
  • Aetna Life Insurance Company (Medicare Supplement)
  • 1-888-624-6290
  • Hours: Monday through Friday, 7 AM to 7 PM CT
  • Genworth Life Insurance Company (Medicare Supplement)
  • Genworth Life and Annuity Insurance Company (Medicare Supplement)
  • 1-877-825-9337
  • Hours: Monday through Friday, 7 AM to 7 PM CT
Website Technical Support
  • www.aetnaseniorproducts.com
  • For technical assistance (including registering your username and password)
  • 1-800-587-5139
  • Hours: Monday through Friday, 8 AM to 5 PM CT
Claims
  • Medicare Supplement Claims
  • 1-800-587-5139
  • Hours: Monday through Friday, 7 AM to 7 PM CT
Aetna Senior Supplemental Insurance
1021 Reams Fleming Boulevard
Franklin, TN 37064
Providers_icon Providers
If you’d like to mail your Medicare correspondence, please use this address:
Aetna Senior Supplemental Insurance
P.O. Box 14770
Lexington, KY 40512
Tech_asst
Need technical assistance with website secure portal sign up?
  AetSSIWebAssist@AETNA.com
  • 1-800-587-5139
  • Hours: Monday through Friday, 8 AM to 5 PM CT