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| To learn more about our company/products, contact us |
For assistance with any policy related inquiries | |
| aetssiinformation@aetna.com Aetna Senior Supplemental Insurance 800 Crescent Centre Drive, Suite 200 Franklin, Tennessee 37067 |
Please use the contact information below that is associated with the underwriting company of your policy. Aetna Health and Life Insurance Company (Medicare Supplement) American Continental Insurance Company (all products) Continental Life Insurance Company of Brentwood, Tennessee (all products) 800 264.4000 or aetssiphs@aetna.com Aetna Life Insurance Company (Medicare Supplement) Aetna Life Insurance Company (Cancer and Heart Attack or Stroke) 888 624.6290, TTY/TDD 711 or aetssiphs@aetna.com Genworth Life and Annuity Insurance Company (Medicare Supplement) Genworth Life Insurance Company (Medicare Supplement) 877 825.9337 or aetssiphs@aetna.com |
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| Website technical assistance team | ||
| For assistance with any website technical issues, please contact us as indicated below. (All other inquiries should be directed to one of the other teams.) 800 587.5139 (Monday - Friday, 8:00am – 5:00pm CST) or aetssiwebassist@aetna.com |
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| Physicians, health care professionals and providers: | ||
| For the claim submission process, Refer to Claim Submission Guide If you’d like to use the postal service to send your Medicare correspondence, use this address: Aetna Senior Supplemental Insurance. PO BOX 14770, Lexington KY 40512 |
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More Information Become an Agent About Aetna Guide to MedicareNondiscrimination Notice |
Contact Us Hours of operation: 7:00am - 8:00pm CST, Monday - Friday Members:  Directory aetssiphs@aetna.comAgents: Toll free: 800 264.4000, option 3, then option 1 aetssiinformation@aetna.comProviders: Directory Eligibility and ClaimsWebsite technical support: Toll free: 800 587.5139 aetssiwebassist@aetna.com |
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