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As part of our commitment to customer service, we offer many of our services online, so you can take care of things whenever you’d like. It’s quick and easy to update your email address, so you can get messages from us quickly. And once you’ve signed up for the secure member portal, you can access your policy information and more at any time. Just click here to sign up for the secure member portal.



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If you need to view your policy details, update your contact information, or make a request, you can do that at any time on our secure member portal. And that’s not all. You can also:

  • View claims
  • Download forms
  • Request duplicate ID card and policy pages
  • Sign up for alerts
  • View Frequently Asked Questions (FAQ)
We can help Icon WE CAN HELP

Signing up is quick and simple, but if you do need help, we have a dedicated team available for website-related technical assistance Monday through Friday,

8 a.m. – 5 p.m. CT.

Just call 1-800-587-5139 or email aetssiwebassist@aetna.com









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Members Agents Providers


7 a.m. – 8 p.m. CT (M-F)

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Update my email address

Website technical assistance only
800 587.5139 or aetssiwebassist@aetna.com